Recently I downloaded American Airlines mobile app for a trip I was taking to New Mexico. It seemed like a great app that would give me all the info I needed for my trip.
Once I booked the tip on line all I had to do on the app is enter my booking code and there was my flight status and pertinent info. I checked it several time before the trip to make sure everything was in order.
This was cool! A day before the trip I could open the app, check in, and pull up my boarding pass there on the cell phone. Once I arrive to the airport all they do is scan your cell phone screen with the boarding pass open. Then when loading the plane, just show them the pass on your cell phone and your on.
Sounds like the AA mobile app is great, right? Well, not really! Let’s back up a few hours. I was driving from Waco, Texas to Dallas to the airport and gave my self a few hours to do the remote parking thing. Once the car was parked I entered the parking terminal where all the buses are waiting. My app said the flight was at terminal B and gate D6. Well that did not compute to the bus driver. He said the terminal and gate letter are always the same. I showed him my phone and the info it displayed.
So off I went on the bus for terminal B! Now I had about 30 minutes before the flight left so I should be fine. Halfway to the terminal I felt a little uneasy about the letters not matching. I called the toll free AA line and entered my flight number. Guess what I got? Terminal D and gate D6. I alerted the bus driver and he says he is only Terminal B bus and I had to go back to the remote parking and get on that bus,
Wait a minute! I now only have 25 minutes to the flight. I talked him in to calling in and his supervisor gave him permission to take me to term D. (I was the only one on the bus)
We arrived to Terminal D not 20 minutes to the flight. The security line was ….long! I finally got through the security check half naked and ended up running down the terminal with my belt in my hand and pulling my suitcase to the flight.
What a scene that looked like! A panic stricken old man in cowboy boots with his belt in his hand and all ruffled up. LOL. I showed the guy behind the flight desk and he couldn’t care less.
So, what do you do when your mobile app is wrong? Don’t be like the Urban Cowboy and look for info in all the wrong places!